What you’ll find in our IT consulting articles
IT consulting is about making the technology and processes you already have work better for the business. Our articles follow the same path we use with clients: review, plan, implement and support. Read them in order, or jump to the stage you are at.
Reviewing your processes and…
What you’ll find in our IT consulting articles
IT consulting is about making the technology and processes you already have work better for the business. Our articles follow the same path we use with clients: review, plan, implement and support. Read them in order, or jump to the stage you are at.
Reviewing your processes and systems
A review starts by mapping how work really moves through your business: who does each step, which tools they use and where things get stuck. We explain how to run a simple review yourself, which questions expose wasted effort (re-typing data, approvals by email, reports built by hand) and how to rank problems by cost and effort so you fix the right ones first.
Workflow automation
Many repetitive tasks can be handled by software: copying orders into an accounting package, sending reminders, collecting data from forms or producing weekly reports. We look at where automation pays off and where it doesn’t, and at the tools involved, from workflow tools such as n8n and Node-RED to links between systems through APIs. We also cover how to test and monitor an automation so a quiet failure doesn’t go unnoticed.
Reducing IT costs
IT costs build up in small ways: unused software licences, overlapping subscriptions, oversized cloud servers and hosting you no longer need. Our articles explain how to list what you pay for, compare it with what you actually use, and cut spend without putting reliability at risk.
Upgrading and modernising software
Software that is out of date can become slow, hard to support and risky to leave unpatched. We explain how to decide whether to upgrade, replace or rebuild, and how to modernise in stages rather than in one big switch-over that puts the business at risk.
Technical leadership
Somebody has to make technology decisions and check that suppliers deliver. We cover what an engineering lead does, how to review a developer’s quote or code, and how to keep projects on scope and on budget when you have no in-house technical manager.
Setting up IT support and help desks
As a business grows, support requests get lost in email and chat. We explain what a help desk system does, how to set up a simple ticket process, what to track (response and resolution times) and what to put in a support agreement. The aim is that every request has an owner and nothing is forgotten.
Security, backups and POPIA
Good IT advice includes protecting what you hold. Section 19 of POPIA requires a responsible party to take reasonable technical and organisational measures to protect personal information, and to check regularly that its safeguards work. We cover the practical basics: who has access to what, backups you have actually tested, and keeping systems updated.
Who these articles are for
An IT consultant looks at how your technology and processes work, recommends changes and, in our case, can help put them in place. You should end up with a clear plan and costs, not a pile of jargon.
Common signs are repeated manual work, systems that don’t share data, rising software or cloud bills, an ageing system nobody wants to touch, or a big decision coming up, such as a new platform or supplier.
IT support fixes day-to-day problems, such as a laptop that won’t start. Consulting looks at the bigger picture: whether your systems and processes suit where the business is going. The two work together, and we can help you set up the support process as well.
It depends on the scope and how complex your systems are. A good consultant explains what is included before work starts and agrees the scope in writing. Our articles list the questions to ask so quotes can be compared fairly.
A list of the tools you use, who uses them, what you pay for them and the three tasks that frustrate your team most. Existing documentation helps, but you can start without it.
Our IT consulting articles are written by people who build and run these systems themselves. We explain the trade-offs honestly, say when you don’t need to change anything, link to original sources such as POPIA itself and vendor documentation, and show the date each article was last reviewed.
Automation often leads to new software, so see Software Development. For hosting and cloud bills, browse Cloud & DevOps. For AI-assisted workflows, read AI Solutions. For reporting and data clean-up, see Databases & Data.
Our IT consulting services start with a review of how you work today, then a plan, the changes and ongoing support if you need it. Book a review to get started.
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